Terms of Use & Cancellation Policy

1. General & Provider Identity

The "Shifomat" service (the "Service") is operated by Roi Levi Software Development, a registered Israeli sole proprietor (VAT-exempt dealer) no. 325299287, 26 Gefen St., Netivot, Israel (the "Provider"). Contact: info@shifomat.com. Use of the Service, including during the trial period, constitutes acceptance of these terms. The Service is intended for businesses only (B2B) and is not offered to private consumers.

2. The Service

The Service is a digital tool for managing weekly staff schedules via WhatsApp, and includes: collecting employee availability, generating an automatic scheduling proposal, manager approval and editing, publishing the schedule, reminders, shift-swap requests and reports. The Service proposes a schedule only; the decision, approval and responsibility for its content rest solely with the business owner, and nothing is published without the owner's approval.

3. Free Trial

Each business is entitled to a single 14-day free trial, with no payment, no payment method on file and no commitment of any kind. At the end of the trial the Service is suspended unless a subscription is purchased.

4. Subscriptions & Payments

The Service is provided as a recurring monthly subscription or as a prepaid package (3, 6 or 12 months), according to the price list provided to the customer in advance. The Provider is an Israeli VAT-exempt dealer and does not charge VAT; a receipt is issued for every payment. If a payment is not made when due, the Provider may suspend the Service after reasonable notice.

5. Cancellation & Refund Policy

6. Customer Responsibilities

• Compliance with the labor laws applicable to the customer's business (rest periods, working-time limits and the like) is the customer's sole responsibility. The Service does not provide legal advice and does not guarantee legal compliance.
• The customer represents that it is entitled to provide the Provider with its employees' contact details for the purpose of operating the Service, and that it has informed them accordingly.
• The Service may not be used to send unsolicited marketing messages, messages unrelated to shift management, or in violation of WhatsApp and Meta policies. A material breach entitles the Provider to suspend the Service immediately.

7. Third-Party Dependence

The Service operates on Meta's WhatsApp Business Platform and on third-party cloud infrastructure. Outages, changes or decisions of such parties are beyond the Provider's control. The Provider will use reasonable efforts to maintain high availability, but does not warrant continuous, uninterrupted operation.

8. Data & Privacy

• Only the data required to operate the Service is stored: names and phone numbers of managers and employees, availability and scheduling data, and service-related messages.
• Data is not sold and is not transferred to third parties, other than infrastructure providers essential to operating the Service.
• Upon termination, employee data (names, phone numbers, availability and assignments) is deleted within 90 days. Business details and billing records are retained for up to 3 years, for bookkeeping and renewed-contact purposes, and are deleted earlier at the customer's request.
• For customers in the European Union: the Provider acts as a data processor on the customer's behalf, solely for the purpose of providing the Service. Access and erasure requests are handled within 30 days.

9. Intellectual Property

All rights in the Service, the software and the Shifomat brand are reserved to the Provider. The customer is granted a personal, non-exclusive, non-transferable license for the subscription period only. The customer's business data remains the property of the customer.

10. Limitation of Liability

The Service is provided "As-Is". The Provider shall not be liable for any indirect or consequential damage or loss of profit. The Provider's aggregate liability is limited, in any event, to the amounts actually paid by the customer during the three months preceding the event.

11. Changes

The Provider may update the Service, the price list or these terms upon at least 14 days' prior notice. A price change will not apply to a period already paid for.

12. Governing Law & Jurisdiction

These terms are governed exclusively by the laws of the State of Israel, and the competent courts of the Southern District of Israel shall have sole jurisdiction.

Questions: info@shifomat.com · WhatsApp: +972-58-352-1856